DeliverHealth will be performing a failover exercise on December 14 from 9:00pm EST to 12:00am EST for the CA Region.
This activity does not entail any downtime; however the applications may disconnect and reconnect momentarily during this time. 

DeliverHealth will be performing a failover exercise on  December 12 from 10:30am EST to  12:30pm EST for the eSOne AU Region.

This activity does not entail any downtime; however the applications may disconnect and reconnect momentarily during this time. 

Our team is investigating an issue with draft generation impacting some notes intermittently. The drafts are populating with invalid content. Jobs that are routed to an editor with this invalid content may fail to download in InScribe. Our engineers are engaged and actively working on this issue. If you encounter this issue, please submit a request to esone.support@deliverhealth.com with the Note ID (NID).

Our engineers are continuing to investigate this issue. Impacted jobs can be reported to support via email at esone.support@deliverhealth.com for investigation and reprocessing.

The issue impacting draft generation has been mostly mitigated. Our engineers remain engaged and are monitoring system function.

We are introducing a new Interactive Voice Assistant (IVA) to enhance the customer support phone experience starting Tuesday, October 21. The IVA will provide faster responses, improved routing, and voice-enabled self-service. There will be no service disruptions, and callers can continue using 1-800-858-0080 for support. This change does not affect InTouch telephone dictation for eSOne.

DeliverHealth will be performing a failover exercise on September 14 from 8:00pm EDT to 11:00pm EDT for the US region.
This activity does not entail any downtime; however the applications may disconnect and reconnect momentarily during this time.