IVA Launch: Support Phone (800-858-0080) | October 21
Informational
2025-10-21T12:01:00.0000000Z
IVA Launch: Support Phone (800-858-0080) | October 21
Status: Closed
Date:
2025-10-21T12:00:00.0000000Z
Affected Components:
Support Services
Support Phone (800-858-0080)
Update
2025-10-21T12:00:00.0000000Z
2025-10-21T12:00:00.0000000Z
We are introducing a new Interactive Voice Assistant (IVA) to enhance the customer support phone experience starting Tuesday, October 21. The IVA will provide faster responses, improved routing, and voice-enabled self-service. There will be no service disruptions, and callers can continue using 1-800-858-0080 for support. This change does not affect InTouch telephone dictation for eSOne.