DeliverHealth will be performing a failover exercise on  December 12 from 10:30am EST to  12:30pm EST for the eSOne AU Region.

This activity does not entail any downtime; however the applications may disconnect and reconnect momentarily during this time. 

Please be advised of a service alert impacting InQuiry

Users are unable to access the Activity Log for Notes in InQuiry.

Our engineers have been engaged.

The service alert impacting the above-mentioned services has been resolved

Please be advised that our eSOne environment is currently experiencing service degradation impacting the above-mentioned services.  Internal Server Error in "With Transcription" workflow folder. Our engineers have been engaged and are investigating.

Our eSOne environment is continuing to experience service degradation impacting the above-mentioned services; users are receiving an Internal Server Error when accessing the "With Transcription" Workflow folder.  Our engineers remain engaged and are working on the issue with the highest urgency.

The service degradation impacting the above-mentioned services has been resolved.

The eSOne environment is experiencing a service disruption.

Our engineers have mitigated a service disruption impacting eSOne that was caused by an unexpected Azure outage. A work-around has been implemented to address the primary user impact. However, as the external Azure issue is not fully resolved, users may still encounter occasional degradation. Our engineers remain engaged with the situation, and we will let you know when service is fully restored.

The eSOne service disruption remains in a mitigated state. Our engineers remain engaged, and are monitoring service status.

Our engineering team monitored the systems throughout the evening and confirmed that no additional user impact occurred. The service disruption has been resolved.