Our team is investigating an issue with draft generation impacting some notes intermittently. The drafts are populating with invalid content. Jobs that are routed to an editor with this invalid content may fail to download in InScribe. Our engineers are engaged and actively working on this issue. If you encounter this issue, please submit a request to esone.support@deliverhealth.com with the Note ID (NID).

Our engineers are continuing to investigate this issue. Impacted jobs can be reported to support via email at esone.support@deliverhealth.com for investigation and reprocessing.

The issue impacting draft generation has been mostly mitigated. Our engineers remain engaged and are monitoring system function.

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue. 

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue. Please report impacted jobs to esone.support@deliverhealth.com.

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue. Please report impacted jobs to esone.support@deliverhealth.com.

The issue impacting draft generation has been resolved.

The eSOne environment is experiencing a service disruption.

Our engineers have mitigated a service disruption impacting eSOne that was caused by an unexpected Azure outage. A work-around has been implemented to address the primary user impact. However, as the external Azure issue is not fully resolved, users may still encounter occasional degradation. Our engineers remain engaged with the situation, and we will let you know when service is fully restored.

The eSOne service disruption remains in a mitigated state. Our engineers remain engaged, and are monitoring service status.

Our engineering team monitored the systems throughout the evening and confirmed that no additional user impact occurred. The service disruption has been resolved.