Service Alert: Region:US, CA - Draft Generation | December 08

Incident

Service Alert: Region:US, CA - Draft Generation | December 08

Status: Closed

Start:

End:

Duration: 3 days 18 hours 8 minutes

Affected Components:

eSOne US eSOne CA Draft Generation Draft Generation

Investigating

2025-12-08T22:00:00.0000000Z

Our team is investigating an issue with draft generation impacting some notes intermittently. The drafts are populating with invalid content. Jobs that are routed to an editor with this invalid content may fail to download in InScribe. Our engineers are engaged and actively working on this issue. If you encounter this issue, please submit a request to esone.support@deliverhealth.com with the Note ID (NID).

Update

2025-12-09T20:41:00.0000000Z

Our engineers are continuing to investigate this issue. Impacted jobs can be reported to support via email at esone.support@deliverhealth.com for investigation and reprocessing.

Update

2025-12-10T00:39:00.0000000Z

The issue impacting draft generation has been mostly mitigated. Our engineers remain engaged and are monitoring system function.

Update

2025-12-10T15:48:00.0000000Z

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue.

Update

2025-12-10T20:56:00.0000000Z

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue. Please report impacted jobs to esone.support@deliverhealth.com.

Update

2025-12-11T21:03:00.0000000Z

Our engineers are continuing to closely monitor, and remain actively engaged with regards to this issue. Please report impacted jobs to esone.support@deliverhealth.com.

Resolved

2025-12-12T16:08:00.0000000Z

The issue impacting draft generation has been resolved.

Region

US, CA